Most problems in Yara clear up with a reload. If they do not, this guide shows where to look and what to send us so we can fix it fast.
1. Chat stopped or never finished replying
Yara keeps working in the background and saves its replies to the chat, so reload the page and the finished answer usually appears. If a message failed to send, click Retry under it. To stop a reply that is going the wrong way, click the stop button in the message box.
2. A resume, portfolio or application seems missing
Open Library in the sidebar and check the Resumes, Portfolios and Drafts tabs, or type its name in Search library. Tailored resumes are named after the company, like Tailored for Stripe.
Archived resumes leave the Library but are not deleted. Ask the team if you need one back.
Applications live on the Applications board. Use Search applications to find a role by title or company.
3. A page shows an error or will not load
Reload the page.
Sign out and back in.
Try another browser, or turn off extensions that block scripts for yara.so.
A link that shows a 404 page was usually removed, for example a shared chat that its owner stopped sharing.
4. Report a problem
If a quick fix did not help, click Support at the bottom of the Yara sidebar and tell us:
What you were trying to do, and which part of Yara (chat, a role search, resume, portfolio, Applications, Library, Settings or billing).
Whether you are on a computer or a phone.
A screenshot of the problem.
You can also email support@yara.so. The Yara team replies in the same conversation.